![]() Their owners also have large customer service staffs already handling calls from their traditional pay TV customers, said Brett Sappington, senior director of research at Parks Associates. ![]() The services have had hiccups - like shows freezing, viewers getting error messages and system crashes. ![]() The increased spending on customer service comes as Hulu is about to go head-to-head with internet channels that offer live TV from AT&T’s DirecTVNow and Dish Network Corp’s Sling TV. The TV streaming service provider, which is owned by Walt Disney Co, Comcast Corp, 21st Century Fox, and Time Warner Inc, will set up a new center in New Mexico or Texas by this fall and will hire 100 representatives this year, bringing its total to 300.
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